Pmart – Refund and Return Policy

1. Introduction

At Pmart, we are committed to providing you with quality products and a positive shopping experience. This policy outlines your rights and our procedures for returns and refunds. We operate in accordance with consumer protection laws that apply in Canada, including federal and provincial legislation.

2. Understanding Your Legal Rights (Implied Warranty)

In Canada, consumer protection laws and common law provide an “implied warranty” that goods you purchase are of acceptable quality, fit for their intended purpose, and will last for a reasonable period of time. This is not a written warranty but a legal guarantee that a product is not defective.

• Defective or Non-Conforming Goods: If a product you purchase from us is defective, not as described, or fails to perform its intended function within a reasonable timeframe, you are legally entitled to a remedy. This remedy may include a repair, replacement, or refund.

• Provincial Variations: Consumer protection laws can vary by province and territory. This policy is a general guide. If you have a dispute, the specific laws of your province (e.g., Ontario’s Consumer Protection Act, Quebec’s Consumer Protection Act, or the British Columbia Business Practices and Consumer Protection Act) will apply.

3. “Change of Mind” Returns (Pmart’s Voluntary Policy)

Please note that, under Canadian law, a business is generally not obligated to accept returns or provide a refund if you simply change your mind.

However, as a gesture of goodwill, Pmart offers a “Change of Mind” return policy under the following conditions:

• Time Limit: You may return an item within 30 days of the original purchase date.

• Condition of Goods: The item must be in its original, unopened packaging, with all tags and accessories included. It must be in a re-sellable condition.

• Proof of Purchase: A valid original receipt or proof of purchase is required for all returns and exchanges.

• Remedy: For “change of mind” returns, we will offer a refund to the original payment method, a store credit, or an exchange for an item of equal value.

4. How to Initiate a Return

To request a refund or return, please follow these steps:

1. Contact Us: Get in touch with our Customer Service team by phone at [Insert Phone Number] or by email at [Insert Email Address]. Please provide your order number and a brief description of the reason for the return.

2. Provide Proof: For a defective item, please be prepared to provide photographs or a detailed description of the fault. For a “change of mind” return, a receipt is mandatory.

3. Return the Item: Once your return is approved, we will provide you with instructions on how to return the product, including a return shipping label if the return is due to a defect.

4. Assessment: We will inspect the returned item to confirm the condition and reason for the return.

5. Remedy Issued: Upon approval of your return, we will process the refund, replacement, or store credit according to the terms of this policy and applicable laws.

5. Exclusions and Non-Returnable Items

For health, safety, and hygiene reasons, the following items are generally considered final sale and are not eligible for a return or refund unless they are defective:

• Personal care items (e.g., cosmetics, perfumes, underwear)

• Perishable goods (e.g., food, flowers)

• Gift cards

• Custom-made or personalized products

Any product marked as “Final Sale” or “As Is” is not eligible for return or refund, unless it is proven to be defective under an implied warranty.

6. Refunds for Online Orders

• Shipping Costs: Original shipping fees are non-refundable unless the return is due to an error on our part or a defective product.

• Return Shipping: If a product is defective, Pmart will cover the cost of return shipping. If you are returning an item for “change of mind,” you are responsible for the return shipping costs.

7. Contact Us

If you have any questions about this refund policy or need assistance with a return, please do not hesitate to contact our Customer Service team at sales@pmart.ca.