Pmart – Shipping and Delivery Policy
1. Introduction
This Shipping and Delivery Policy outlines the terms and conditions for the delivery of products purchased from Pmart. By placing an order with us, you agree to the terms set out in this policy.
2. Your Rights Under Canadian Law
As a business operating in Canada, we are committed to upholding your consumer rights. Under provincial consumer protection acts and general contract law, we have certain obligations regarding delivery. Key principles include:
- Delivery within a Reasonable Time: If we do not specify a delivery date, we are obligated to ship the goods within a “reasonable time.” This is a key principle in provinces like Quebec and British Columbia.
- Responsibility for Goods in Transit: Unless otherwise specified, we are responsible for the goods until they are delivered to you. This means that if an item is lost or damaged during transit, we are responsible for resolving the issue with the courier and providing you with a remedy.
3. Order Processing and Timeframes
- Processing Time: All orders are processed and dispatched from our Canadian warehouse. We aim to process orders within 1-3 business days (Monday to Friday, excluding public holidays).
- Shipping Estimates: The estimated delivery timeframes are based on the shipping method selected and the destination. These are estimates only and are not guaranteed.
- Standard Shipping: [Insert a general timeframe, e.g., 3-7 business days].
- Express Shipping: [Insert a general timeframe, e.g., 1-3 business days].
- Rural & Remote Areas: Please allow additional time for delivery to rural or remote areas.
- Delivery Delays: We are not responsible for delivery delays caused by factors outside of our control, such as severe weather, courier disruptions, or other unforeseen events. We will, however, make every effort to communicate any significant delays to you.
4. Shipping Costs
- Shipping costs are calculated at checkout and are based on the size, weight, and destination of your order.
- All shipping costs are in Canadian Dollars (CAD) and include applicable taxes.
- We may offer free shipping for orders that meet a certain value, which will be clearly stated on our website.
5. Tracking Your Order
- Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the courier’s tracking website.
- You are responsible for tracking your parcel. If you have any issues with tracking, please contact our Customer Service team.
6. Lost or Damaged Shipments
- Damaged Items: If your order arrives damaged, you must notify our Customer Service team within [Insert Number, e.g., 48 hours] of receiving the delivery. Please provide your order number and clear photographic evidence of the damage to both the product and the packaging.
- Lost Packages: If your tracking information shows that your package has not been delivered within a reasonable timeframe (e.g., 10-15 business days after the estimated delivery date), please contact us. We will initiate an investigation with the shipping carrier.
Please do not contact the courier directly. We are responsible for filing claims and resolving these issues on your behalf. We will work to provide a suitable remedy, which may include a replacement or a refund, once the investigation is complete.
7. Incorrect Delivery Information
- You are responsible for ensuring that all delivery details, including your name, address, and contact information, are accurate and complete at the time of purchase.
- Pmart is not responsible for any delays, losses, or additional costs incurred if a parcel is undeliverable due to incorrect or incomplete information provided by you. If a package is returned to us, you will be responsible for the cost of re-shipping the order.
8. International Shipping
We currently [do/do not] offer international shipping. If we do, please be aware that customs fees, duties, and taxes may apply upon arrival and are the responsibility of the customer.
9. Contact Us
If you have any questions about this Shipping and Delivery Policy, please contact our Customer Service team at: sales@pmart.ca.